davoPrivacy Policy

This page describes what we collect when you use davo and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather during account registration, gameplay, and transactions.

When you open a davo account or interact with our sportsbook, live-dealer games, or slot games, we collect personal data necessary to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfers, and provide customer support. We also collect usage data—such as which games you play and when—to improve our service and detect fraudulent activity.

Our davo servers may be located outside your home jurisdiction. By using our service, you consent to data processing and storage as described in this policy. If you have questions about how we handle your data, contact our support team at any time.

What Data We Collect on davo

We collect several types of information when you use davo. First, we gather personal identification data: your name, email address, phone number, and date of birth. This allows us to create your account and communicate with you about deposits, withdrawals, and account updates.

Second, we ask for proof of identity and address—typically a national ID or passport photo and a recent utility bill or bank statement. This information is required by Indonesian law to prevent money laundering and fraud. We store these documents securely and do not share them with third parties except as legally required.

Fourth, we collect gameplay data: which games you play, bet amounts, game outcomes, and when you play. This data helps us understand user behaviour, detect patterns of fraud or problem play, and improve game offerings. We also track your account login history and device information (browser type, device model, IP address) to protect your account against unauthorised access.

How We Use Your Data on davo

We use your data for several purposes. Most importantly, we use it to operate davo: to create your account, process deposits and withdrawals, settle bets, and calculate winnings. We also use it to communicate with you—sending payment confirmations, account alerts, and responses to your support requests.

• Account verification: We verify your identity to prevent fraud and comply with anti-money-laundering laws.
• Payment processing: We share necessary details with payment processors (mobile banking, local payment, online payment, and bank partners) to complete transactions.
• Customer support: We review your account history and game activity to answer questions and resolve disputes.
• Security and fraud prevention: We analyse gameplay patterns and login activity to detect suspicious behaviour and protect your account.
• Service improvement: We use anonymised gameplay data to understand which games are popular and where we can improve davo.
• Marketing: With your consent, we may send you emails about promotions, new games, or special offers. You can opt out at any time.

Third-Party Processors and Data Sharing on davo

Our davo service relies on third-party providers. We share your data only as needed to provide our service: payment processors receive transaction details, identity-verification services receive your documents, and our hosting provider receives your account information to maintain our servers. We require all third parties to sign data-protection agreements and to handle your data securely.

We never sell your personal data to advertisers or marketing companies. However, we may share anonymised, aggregated data (such as "non-specific info of davo users prefer football over slots") with partners to help us improve our service.

We may disclose your data if required by law—for example, if a court orders us to provide account information for a legal investigation. We will notify you of such requests whenever legally permitted to do so.

Data Retention and Your Rights on davo

We retain your personal data for as long as your davo account is active and for seven years after account closure to comply with regulatory requirements. You have the right to request access to your data at any time. Contact our support team, and we will provide a copy of the information we hold about you.

You also have the right to request correction of inaccurate data, to ask for deletion of certain information, or to object to specific processing activities. Send these requests to our support email, and we will respond within thirty days. In some cases, we may need to retain certain data for legal or fraud-prevention reasons, in which case we will explain why we cannot comply with your request.

International Data Transfer on davo

Our davo servers may be located in countries outside Indonesia. When you use our platform, your personal data may be transferred to, stored in, and processed in these international locations. By creating a davo account, you consent to this international transfer and processing. We take steps to ensure that data is protected wherever it is stored, but laws in other countries may differ from Indonesian law, and data may be subject to legal requests from foreign governments.

If you are uncomfortable with international data transfer, do not use davo. Your decision to continue using our service indicates your acceptance of this practice.

Security Measures We Use on davo

We protect your data using industry-standard encryption (SSL/TLS), secure password hashing, and regular security audits. We restrict access to your data to davo employees and authorised partners who need it to provide our service. We train our team on data-protection practices and maintain strict confidentiality agreements.

However, no security system is perfect. While we do our best to protect your data, we cannot guarantee absolute security. If we discover a data breach affecting davo, we will notify you as soon as reasonably possible and explain what steps we have taken to address it.

Children and Minors on davo

davo is not intended for anyone under the legal age to gamble in their jurisdiction. We do not knowingly collect data from minors. If we discover that a user is underage, we close their account immediately and delete their personal data (except where we are required by law to retain it for fraud-prevention purposes).

Changes to Our davo Privacy Policy

We may update this privacy policy from time to time. We will post changes on this page and notify you via email if they materially affect how we use your data. Your continued use of davo after changes indicates your acceptance of the updated policy. We encourage you to review this page periodically.

How to Contact Us About Your Data on davo

If you have questions about our privacy practices, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available via in-app chat, email, or our contact form. Our team in Jakarta, Surabaya, Bandung, and Medan responds during business hours. For privacy-specific issues, use our email method so your request is documented and tracked.